As a company with a branch network spread across Indonesia, DUTA HINO faced limitations with its old communication system, which was still based on analog and GSM gateways. The system was not only less flexible, but also caused high operating costs and limited call capacity.
To support business growth and more modern communication needs, DUTA HINO decided to move to Cloud PBX Office as an integrated and efficient cloud-based centralized VoIP PBX platform.
Challenges
Before using Cloud PBX Office, DUTA HINO faced several main challenges:
- The old telephony system was still based on analog and GSM gateways
- Limited integration with the CRM system
- The need to integrate all branches in Indonesia into one centralized PBX system
- Limited call capacity due to the use of GSM numbers
- High cost of outbound inter-region calls (long-distance, SLJJ)
- The need for a more optimal, scalable, and easy-to-manage system
The old system could no longer support the company’s growing communication needs.
Solution
By implementing Cloud PBX Office, DUTA HINO successfully migrated from its analog and GSM gateway system to a modern VoIP system without disrupting business operations. All company branches are now connected in one centralized PBX system, making communication management more efficient and controlled.
Cloud PBX Office supports integration with the CRM, allowing agents to access customer data directly when a call comes in, which improves the speed and quality of service.
To replace the GSM numbers, DUTA HINO uses a SIP Trunk integrated with Cloud PBX Office. This solution provides:
- Greater CCR (concurrent call rate) capacity
- More stable call quality
- More flexible number management
In addition, Cloud PBX Office helps reduce outbound call costs by adjusting the calling number based on the destination area code, so inter-region calls are no longer charged long-distance (SLJJ) rates.
Achievements
After using Cloud PBX Office, DUTA HINO gained a number of tangible benefits, including:
- Full migration from analog and GSM systems to modern VoIP
- A centralized PBX system for all branches in Indonesia
- CRM integration that improves customer service effectiveness
- Greater call capacity with SIP Trunk
- Significant savings on outbound call costs
- A communication system that is scalable, stable, and easy to manage
With Cloud PBX Office, DUTA HINO now has a modern communication system that can support national operations optimally and efficiently.
