3CX Solutions for Government Agencies

Citizens reach the right unit through voice menus, and every work unit joins one system that fits the agency's security policy.

✓3CX and custom development by SolusiPBX

Government agencies and local governments serve the public through many work units whose phone systems are often separate and ageing. Public service and complaint lines must be easy to reach, recorded, and aligned with the agency's security policy. SolusiPBX provides a 3CX-based phone system that can be tailored to these needs.

Common problems

The public struggles to reach services

Lines are busy, service hours are limited and callers get no menu guidance.

Many work units with separate systems

Departments, divisions and field units each run their own phones, making transfers and directories difficult.

Old PBX is costly to maintain

Ageing equipment has scarce spare parts and limited features.

Complaints are not documented

Complaint calls are not logged and are hard to trace for accountability.

Security and data location policies

The agency may require the system to sit on its own infrastructure.

Solutions with 3CX

IVR for public service and complaints

Voice menus route citizens to the right unit, with queues when service is busy.

One system across work units

All units join one 3CX with a consistent extension directory and free calls between units.

Gradual migration from old PBX

Analog phones keep working through gateways so equipment is replaced as budget allows.

Deployment options

On-premise, cloud or hybrid can be chosen to match the agency's security policy.

Custom development by SolusiPBX

Beyond standard 3CX configuration, SolusiPBX can tailor the system to your workflow:

Integration with complaint or service ticketing applications through APIs, depending on what your system supports.
Call recording and service reports for evaluation and accountability.
AI Customer Service to answer common public service questions outside office hours.
Wallboards to monitor queues and complaint service performance.

Let's discuss your Government needs

Tell us about your current phone system and workflows. The SolusiPBX team will help design the 3CX solution and custom development that fits best.

Frequently asked questions (FAQ)

Can the system be installed on the agency's own servers?

Yes. On-premise, cloud or hybrid deployment can be chosen to match your agency's security policy and infrastructure.

Can it be used for a public complaint service?

Yes. Calls can be routed through IVR and queues, recorded and reported for service evaluation.

What if we still use an old PBX or analog phones?

Old equipment can often keep working through gateways, so migration can happen in stages.

Can several departments or work units share one system?

Yes. All units can join one system with a consistent directory and centralised reports.

Can it connect to our complaint application?

Integration depends on what your application supports, such as API access. Our team assesses your needs and designs a custom integration where possible.