3CX Solutions for Hospitals & Clinics

From registration to the ER, calls are routed to the right unit, and existing analog phones can keep being used.

✓3CX and custom development by SolusiPBX

In a hospital, the phone is more than a communication tool: registration, emergency and inter-department calls must connect quickly and correctly. SolusiPBX helps hospitals and clinics build a tidy, measurable 3CX phone system that can connect to the information systems they already use.

Common problems

Patients struggle to reach registration or clinics

Lines are busy, queues are unmanaged and patients do not know which menu to press.

Emergency calls must be prioritised

Calls to the ER or code blue cannot wait in the general queue.

Many departments and extensions

Wards, clinics, labs, pharmacy and support units need fast transfers without overwhelming the operator.

Old analog phones are still in use

Many rooms still use analog handsets that cannot be replaced all at once.

Appointment reminders are manual

Staff spend time calling patients one by one to confirm follow-up visits.

Solutions with 3CX

IVR per service

Patients choose registration, doctor schedules, pharmacy or other departments through a voice menu, reducing operator load.

Call routing and priority

ER and emergency calls can go straight to a defined extension or group, including outside office hours.

Every department in one system

Calls between units and transfers become fast, with a clear extension directory.

Gateways for analog phones

Existing analog handsets keep working through FXS/FXO gateways, so modernisation can be phased.

Custom development by SolusiPBX

Beyond standard 3CX configuration, SolusiPBX can tailor the system to your workflow:

Integration with the hospital information system (HIS) or patient queue system through APIs, depending on what your system supports.
Automatic follow-up reminders by call or message, following the workflow you agree on.
Mobile softphones for doctors and staff on the move, without exposing personal numbers.
Wallboards to monitor registration and call center queues.

Let's discuss your Hospitals needs

Tell us about your current phone system and workflows. The SolusiPBX team will help design the 3CX solution and custom development that fits best.

Frequently asked questions (FAQ)

Can our analog phones in rooms keep being used?

Yes. With analog gateways, existing handsets connect to 3CX so devices can be replaced gradually as budget allows.

Can ER calls be prioritised?

Yes. Dedicated routing rules can forward calls to the ER or emergency numbers straight to a specified extension or group.

Can 3CX connect to our hospital information system?

Integration depends on the capabilities of your system, such as API support. Our team assesses your needs and designs a custom integration where possible.

What about doctors who move between rooms?

Doctors and staff can use the softphone app on a mobile or computer with the same extension number wherever they are.

Is it suitable for small clinics or clinic networks?

Yes. You can start small and add branches or extensions later without replacing the whole system.