Creomate — Advanced External API Solution for 3CX Integration

Modern business communication demands more than just a phone system capable of making and receiving calls. Companies now require smart, real-time, and flexible integration between telephony systems, CRMs, ERPs, and analytics platforms. To address these needs, Creomate is here as a third-party API solution capable of significantly expanding the capabilities of
the 3CX Phone System.

 

As an official integration partner, SolusiPBX offers Creomate as a supporting service for 3CX to companies that require advanced integration without the complexity of complicated system development.
 
 

What is Creomate?

Creomate is an integration platform built on APIs, Webhooks, and no-code tools, specifically designed to accelerate connections between 3CX and various third-party systems such as CRMs, ERPs, Helpdesks, Business Intelligence (BI) tools, and internal enterprise applications.

 

With Creomate, 3CX no longer operates as a standalone phone system, but transforms into a communication hub directly connected to your business processes.

 

🔧 Core Features of Creomate for 3CX Integration

1. 3CX WebAPI (REST API)

Creomate provides a REST API that runs directly on your 3CX server, enabling advanced integrations such as:

 

  • Active call monitoring and control
  • Click-to-Call directly from CRM or internal applications
  • Terminating calls based on extension, queue, or specific phone numbers
  • Synchronizing 3CX phonebooks with CRM databases
  • Real-time status checks for extensions and call queues
  • Data access via SQL SELECT API for customized reporting
  • Supports both Windows & Debian installations (on-premise)

2. 3CX Webhook Events (Real-Time Integration)

Creomate allows 3CX to push call events in real-time to other systems using webhooks, including:

 

  • Incoming call notifications
  • Call answered events
  • Call ended events
  • Call recording link generation
Ideal applications for Webhooks:

 

  • ✔ Automatic customer data pop-ups in CRM (Screen Pop)
  • ✔ Automatic logging of call activity into CRM or ticketing systems
  • ✔ Automated workflow triggers (Sales, Support, Billing)

3. CRM Integration & No-Code Connectors

Creomate supports seamless integration across multiple systems without needing complex custom scripts, including:

 

  • CRM integration for automatic customer screen-pops
  • Helpdesk integration for automated ticket creation
  • BI integration with tools like Grafana or custom dashboards
  • A no-code approach to significantly speed up deployment

🎯 Key Benefits of Using Creomate for 3CX

  • ✅ Advanced Integration Without Complex Development: Reduces the need for costly and time-consuming custom software development. Integrations are faster, more stable, and easier to maintain.
  • ✅ Automation & Real-Time Data: All call data can be immediately leveraged for business process automation, improving response times and data accuracy.
  • ✅ Flexible & Vendor-Agnostic: Does not lock you into a single CRM or software vendor. Ideal for enterprises with complex and dynamic IT environments.
  • ✅ Secure & On-Premise: Runs directly on your 3CX server, ensuring complete data ownership and adherence to enterprise security standards.

🤝 Creomate by SolusiPBX

SolusiPBX provides Creomate as part of our advanced 3CX integration services tailored for:

 

  • Call Centers & Contact Centers
  • Sales & Customer Support Teams
  • CRM, ERP, and internal software integrations
  • Custom reporting and analytics requirements
With extensive experience in 3CX deployments and multi-platform integrations, SolusiPBX ensures Creomate adapts seamlessly to your business needs — not the other way around.
Hubungi Kami