The Advantages of Cloud PBX for Your Business
Cloud PBX is a modern communication solution that uses an internet connection to handle phone calls. As a result, you no longer need complex hardware installations or wiring in your office.
Furthermore, this system is highly effective in reducing company operational costs, allowing you to significantly save on monthly budgets. On top of that, we offer a comprehensive set of features designed to boost your team’s productivity.
So, if you are looking for an efficient digital transformation, contact our team today for a further consultation
- Softphone/IP Phone
- CRM
- AI Agent
- Whatsapp Calling API
- Grafana Report
- SIP Trunk
Cloud PBX feature
Integrated with CRM, featuring in-app recording and monitoring right at your fingertips!
“Work from anywhere, remain professional with a cloud-based PBX system integrated with CRM, WhatsApp, and AI Agents”
Ruby Firdaus K.
2 years ago
kami menggunakan 3CX sdh menjelang 3 tahun sejak 2021 s/d 2024. Terkait untuk supportnya memuaskan dan selalu quick respon nya. Semoga perusahaan kami tetap ber mitra dgn Solusi PBX. Terima kasih.
Ardi K.
2 years ago
Supportnya sangat bagus untuk 3cx
Tia Ria D.
2 years ago
Tim dukungan Solusipbx tidak hanya berpengetahuan luas tetapi juga sangat responsif, selalu siap membantu setiap pertanyaan atau masalah yang muncul. Antarmuka sistem mereka yang ramah pengguna memudahkan navigasi dan pengelolaan, sehingga meningkatkan pengalaman kami secara keseluruhan.
Yang benar-benar menonjol adalah komitmen mereka terhadap kepuasan pelanggan. Mereka meluangkan waktu untuk memahami kebutuhan spesifik kami dan menyesuaikan layanan mereka, memastikan integrasi yang lancar ke dalam operasional kami. Saya sangat merekomendasikan SolusiPBX kepada siapa pun yang mencari solusi 3CX dan VOIP yang andal dan suportif untuk mendukung operasional pusat panggilan Anda.
Yang benar-benar menonjol adalah komitmen mereka terhadap kepuasan pelanggan. Mereka meluangkan waktu untuk memahami kebutuhan spesifik kami dan menyesuaikan layanan mereka, memastikan integrasi yang lancar ke dalam operasional kami. Saya sangat merekomendasikan SolusiPBX kepada siapa pun yang mencari solusi 3CX dan VOIP yang andal dan suportif untuk mendukung operasional pusat panggilan Anda.
Arif A.
2 years ago
1.support yg sangat sigap dan sangat baik dalam menerima keluhan dari PT Bhinneka
2.sangat koperatif
3.memberikan solusi yg baik
2.sangat koperatif
3.memberikan solusi yg baik
Azhari F.
2 years ago
Kami telah menggunakan aplikasi VoIP 3CX di perusahaan kami selama kurang lebih 7 tahun, dan kepuasan kami terhadap solusi ini tetap luar biasa. Aplikasi ini secara konsisten memberikan kemampuan komunikasi yang andal dan efisien yang telah meningkatkan operasional kami secara signifikan.
Selain itu, layanan dukungan yang diberikan oleh SolusiPBX sangat luar biasa. Mereka menawarkan bantuan yang cepat dan responsif setiap kali muncul masalah, memastikan gangguan apa pun diminimalkan. Tingkat dukungan ini sangat penting untuk menjaga kelancaran komunikasi di dalam organisasi kami.
Secara keseluruhan, baik aplikasi 3CX maupun dukungan dari SolusiPBX telah melampaui harapan kami, dan kami sangat merekomendasikan layanan mereka kepada bisnis lain yang mencari solusi VoIP yang tangguh.
Salam,
Azhari Fahmi
PT. Energi Sejahtera Mas (Sinarmas-CEPSA)
Selain itu, layanan dukungan yang diberikan oleh SolusiPBX sangat luar biasa. Mereka menawarkan bantuan yang cepat dan responsif setiap kali muncul masalah, memastikan gangguan apa pun diminimalkan. Tingkat dukungan ini sangat penting untuk menjaga kelancaran komunikasi di dalam organisasi kami.
Secara keseluruhan, baik aplikasi 3CX maupun dukungan dari SolusiPBX telah melampaui harapan kami, dan kami sangat merekomendasikan layanan mereka kepada bisnis lain yang mencari solusi VoIP yang tangguh.
Salam,
Azhari Fahmi
PT. Energi Sejahtera Mas (Sinarmas-CEPSA)
Iswadi
2 years ago
Sudah lebih dari 5 tahun, perusahaan kami bekerjasama dengan Solusipbx.
Sebagai Customer, kami sangat terbantu dengan Team Solusipbx yang responsif dalam memberikan solusi dari setiap permasalahan terkait VOIP yang kami gunakan.
Sebagai Customer, kami sangat terbantu dengan Team Solusipbx yang responsif dalam memberikan solusi dari setiap permasalahan terkait VOIP yang kami gunakan.
Gunawan S.
2 years ago
Pelayanan cepat,,supportnya oke dan dilayani dengan baik jika setiap ada kendala,,harganya cukup terjangkau
cocok untuk enterprise
cocok untuk enterprise
Danu S P.
2 years ago
Top notch service. Kami pernah kehilangan device karena kemalingan. Tim Solusipbx dapat segera provide dengan backup server (online) sehingga tim call center kami tidak kehilangan momentum. Sukses terus Tim Solusipbx
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Advantages of Cloud PBX Over Traditional Landlines
AI - Agent
AI Agents assist in handling inbound calls, automated routing, and intelligent first-line customer response
Whatsapp business Calling API
WhatsApp Business Calling API integration enables direct voice communication from WhatsApp to the PBX system, queues, call recording, and comprehensive reporting.
Grafana Dashboard: Real-Time Monitoring
Provides real-time monitoring, call center performance analytics, and data-driven insights.”
Powered by AI Agent + WhatsApp Business Calling API + Grafana Dashboard Integration
- Boost response speeds with AI Agents
- Instantly monitor and optimize team performance
- One business line, accessible anywhere
- Build closer customer relationships
Transform Your Digital Communications Today
We deliver intelligent cloud-based communication infrastructure to help enterprises accelerate coordination, boost team performance, and significantly reduce operational costs.
"Sistem Cloud PBX Cerdas: Skalabel, Aman, dan Tersertifikasi Internasional."
Certified Expertise: “Backed by a technical team holding Basic, Intermediate, and Advanced 3CX certifications to deliver precise installation and configuration.”
Automated 24/7 Customer Service with Zero Queue Times Powered by AI Voice Agent Technology
Real-Time & Intelligent Response: Powered by Natural Language Processing (NLP) to understand customer intent and deliver instant, accurate responses with zero queue time.
Track hourly inbound and outbound call volume in real time to pinpoint peak usage hours and optimize workforce scheduling.
Enterprise Telephony Command Center
Resilient Cloud Infrastructure
A redundant and distributed system architecture designed to ensure maximum uptime for your business.
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99.9% Network Security: High-level encryption protection to ensure all your business conversation data remains safe and private.
Enterprise hybrid
We bridge the stability of physical infrastructure with the flexibility of cloud technology. This solution is designed for enterprises seeking digital transformation without abandoning their existing hardware investments.
Transforming Communications Through Intelligent Customization Solutions
From custom CRM workflows to complex hybrid (analog) infrastructures, we engineer scalable, secure, and high-performance telephony solutions built with technical precision and cutting-edge innovation.
Call Flow Design
Smart Voice Logic: Moving far beyond standard IVR, we leverage the 3CX Call Flow Designer (CFD) to build advanced routing logic—including dynamic database-driven routing, over-the-phone data validation, and text-to-speech integration for complete service automation.
Innovation That Honors System Heritage
Protect your hardware investments. We specialize in bridging legacy PBX systems with modern 3CX environments using SIP Trunking, E1/T1 Gateways, and Analog SIP (FXO/FXS) integrations to ensure a zero-disruption digital transition.
FAQ
What is Cloud PBX?
It is a cloud-based business phone system that replaces conventional (on-premise) PBX hardware. All call management is handled over the internet, eliminating the need for physical PBX equipment in the office.
What Features Are Included in This System?
Key Features:
Interactive Voice Response (IVR)
Call Recording
Call Queue & Ring Groups
Voicemail-to-Email
Call Monitoring & Reporting
AI Agent & Voicebot
Real-Time Wallboards & Dashboards (Grafana)
What Are the Advantages of Cloud PBX over Traditional PBX?
Key Advantages:
Zero On-Premise PBX Hardware Required
Cost-Efficient Operational Costs
Highly Scalable
Accessible Anywhere (Remote & Hybrid Work Ready)
Supports CRM, WhatsApp, and AI Agent Integrations
What Types of Businesses Are Best Suited for Cloud PBX?
Ideal For:
SMBs & Startups
Multi-Branch Enterprises
Call Centers & Customer Support Teams
Sales & Telemarketing Teams
Virtual Offices & Remote Teams
Can Cloud PBX Be Used Without an IP Phone?
Supported Access Methods:
Softphone Applications (Desktop & Mobile)
Web Client (Browser-Based)
Physical IP Phones (Optional)
Does Cloud PBX Support the WhatsApp Business Calling API?
Yes. The system supports WhatsApp Business Calling API (Inbound) integration, allowing incoming calls from WhatsApp to be routed directly to your business phone system.
Can Cloud PBX Be Integrated with CRM Systems?
Yes. Our service can be integrated with various CRM platforms, including:
Kommo (AmoCRM)
Zoho
Salesforce
Custom CRMs via REST API or Direct Database Connection (MySQL, MSSQL, PostgreSQL)
Is Cloud PBX Secure?
Yes. Our system utilizes:
Encrypted Communications
User & Extension Authentication
SSL & Firewall Protection
Automated System Backups
Can Cloud PBX Be Customized to Fit Business Needs?
Bisa. SolusiPBX menyediakan:
Custom call flow (Call Flow Designer)
Integrasi sistem internal
Pengaturan jam kerja & routing khusus
Penyesuaian skala pengguna dan channel
How Is Cloud PBX Implemented at SolusiPBX?
The process is fast and straightforward:
Business Needs Analysis
Cloud Server Provisioning
Number & Feature Configuration
Testing & User Training
Go-Live
How Long Does It Take to Set Up Cloud PBX?
Setup can be completed in 1 to 3 business days, depending on system complexity and the total number of extensions.
How Do I Get Started with SolusiPBX Cloud PBX?
You can reach the SolusiPBX team via:
WhatsApp Business
Email
Phone
Cloud PBX Feature Comparison
Cloud PBX Lite
IDR50.000/Bln/user
- Multi-Tenant (Shared) Cloud Architecture
- Include softphone Mobile and laptop
- Basic Customer Service Queue
- Department Access Rights
- CRM / CFD / API / AI Integration
- 15/7 support
- Standard IVR
- Reports & Analytics
- Standard Cloud SLA 99
- Wallboard
- Switchboard
- Webmeeting Shared 100 Participant
- PSTN/Whatsapp Calling API
Cloud PBX Pro
ContactUs
- Dedicated License Architecture
- Include softphone Mobile and laptop
- Customer Service Queue
- Department Access Rights
- CRM / CFD Integration
- 15/7 support
- Unlimited IVR
- Auto-Scheduled Reports & Analytics
- Standard Cloud SLA 99,9
- Wallboard
- Switchboard
- Web meeting dedicated 100 Participant
- PSTN/Whatsapp Calling API
- Hotdesking
- Hotel Module
- Remote Office Bridge
Cloud PBX Ent
ContactUs
- Arsitektur Dedicated fitur Failover
- Include softphone Mobile and laptop
- Customer Service Queue
- Department Access Rights
- CRM / CFD Integration
- 15/7 support
- Unlimited IVR
- Auto-Scheduled Reports & Analytics
- Standard Cloud SLA 99,9
- Wallboard
- Switchboard
- Webmeeting 250 Participant with Local MCU (>=32SC)
- Hotdesking
- Hotel Module
- Remote Office Bridge
- AI Transcription : OpenAI/Grok/Google
- MS Teams Direct Routing
- Logging to a Remote Syslog
- Skill Based Routing (Call Center)
- Grafana Report / Power BI
RedDoorz: Managing Multi-Country Guest Services with Cloud PBX, CRM, and AI Agents
