3CX Solutions for Schools, Universities & Education Providers

Admissions calls are queued and routed to the right department, and every campus works as one connected system.

✓3CX and custom development by SolusiPBX

Schools, universities and training providers serve many audiences at once: prospective students, parents, lecturers and staff. During admissions, calls can multiply and often fail to reach the right department. SolusiPBX provides a 3CX-based phone system that helps education institutions handle every call in an organised way.

Common problems

Call spikes during admissions

Lines are busy and queues are unmanaged, so applicants and parents struggle to get through.

Hard to reach the right department

Admissions, finance and academic offices have different numbers, so callers get passed around.

Campuses and buildings are spread out

Each campus or building runs its own phone system, so transfers and directories are inconsistent.

Lecturers and staff are often away from their desks

Calls to desk phones go unanswered while teaching or in meetings.

Old equipment and uncontrolled call costs

Old handsets are hard to maintain and costs between units are not monitored.

Solutions with 3CX

IVR and queues per department

Voice menus route callers to admissions, finance or academics, with organised queues when it gets busy.

One system for every campus

All buildings and campuses join one 3CX system with a consistent extension directory and free calls between extensions.

Softphone for lecturers and staff

Calls can be answered from a mobile or computer with the same extension number wherever they are.

Video conferencing

Meetings, consultations and coordination between campuses can be done online.

Custom development by SolusiPBX

Beyond standard 3CX configuration, SolusiPBX can tailor the system to your workflow:

Integration with academic or admissions systems through APIs, depending on what your system supports.
Dedicated routing during the admissions period, including service hours and extra queues.
Automatic reminders for schedules or payments, following the workflow you agree on.
Call reports per unit and wallboards to monitor admissions service.

Let's discuss your Education needs

Tell us about your current phone system and workflows. The SolusiPBX team will help design the 3CX solution and custom development that fits best.

Frequently asked questions (FAQ)

Is this suitable for new student admission periods?

Yes. Queues, IVR and routing can be designed specifically for peak periods, and capacity can be added as needed.

Can several campuses use one system?

Yes. All campuses and buildings can join one 3CX so transfers, directories and reports are centralised.

Can lecturers and teachers answer calls on their mobile?

Yes. With the 3CX softphone app, a mobile works as an office extension without sharing personal numbers.

Can existing phones in rooms keep being used?

Yes. Analog handsets can be connected through gateways so devices are replaced in stages.

Can it connect to our academic system?

Integration depends on what your system supports, such as API access. Our team assesses your needs and designs a custom integration where possible.