3CX Solutions for Hotels & Hospitality

Wake-up calls, room billing and housekeeping status run automatically through 3CX and PMS integration.

✓3CX and custom development by SolusiPBX

Hotel guests expect phones that always work, from wake-up calls to room service requests. For management, the phone system is also tied to room billing and housekeeping status. SolusiPBX provides a 3CX-based hotel phone system that can integrate with your PMS.

Common problems

Room call billing is not automatic

Outgoing calls must be charged to the guest, but manual records are error-prone.

Room status is out of sync

Check-in, check-out and room-clean status should show on the phone but are updated by hand.

Wake-up calls are done manually

Reception must schedule and call guests one by one, with a risk of missing some.

The front desk is overwhelmed at peak times

Room and external calls mix together so guests wait longer.

Many extensions and devices

Hundreds of rooms need extensions and devices that are easy to maintain.

Solutions with 3CX

Integrated check-in and check-out

Room status can be set from the PMS or directly from 3CX, including blocking outgoing calls when a room is vacant.

Room call billing

Outgoing calls can be charged to the guest room through PMS integration, for example Fidelio, subject to your system's compatibility.

Automatic wake-up calls

Scheduled wake-up calls without staff intervention, plus Do Not Disturb mode.

Housekeeping status by phone

Housekeepers update room status directly from the room phone.

Custom development by SolusiPBX

Beyond standard 3CX configuration, SolusiPBX can tailor the system to your workflow:

Integration with your PMS or other hotel systems through configuration and custom development.
Multi-language voice menus for domestic and international guests.
Dedicated routing for reservations, restaurant, spa and front desk with different operating hours.
Call monitoring and usage reports for management.

Let's discuss your Hospitality needs

Tell us about your current phone system and workflows. The SolusiPBX team will help design the 3CX solution and custom development that fits best.

Frequently asked questions (FAQ)

Can 3CX connect to a hotel PMS?

Yes, for supported PMS such as Fidelio. For other PMS we assess compatibility and prepare a custom integration where possible.

Are wake-up calls and Do Not Disturb available?

Yes. Wake-up calls can be scheduled automatically and room extensions can be set to Do Not Disturb.

Can outgoing calls from rooms be restricted?

Yes. External calls can be blocked automatically while a room is vacant and enabled again at check-in.

Is it suitable for small hotels or hotel groups?

Both. You can start small and expand, including across multiple properties.

Can we keep the existing room phones?

Analog room phones can be connected through gateways, so devices can be replaced in stages.