Live chat application
One reason it is important to provide a live chat application for customers is to deliver professional service online.
Customers can ask questions or report problems related to the products or services of the provider company.
Through this live chat, customers’ questions can be answered quickly and accurately.
3CX provides a free live chat application for your website.
With this live chat, you can not only chat, but also talk directly by voice or face to face.
This communication is free of charge for both parties, with no additional monthly fee.
The plugin works like a toll-free number, no matter where your customers are from, because the line used is purely over the internet.
click2talk-wordpress
A plugin is also provided for WordPress users so it can be embedded very easily without any coding.
On the agent side, you can directly receive chats, voice calls, or face-to-face video calls based on agent availability.
Sometimes face-to-face contact is important for customers to be sure they are buying the products or services they expect.
The benefits of using 3CX live chat are as follows:
- Faster customer handling, because every chat, voice call, or video can be responded to right away using the 3CX web client or mobile apps such as Android/iPhone
- More efficient, because with video you can see hardware or software problems directly.
- More competitive, giving visitors/customers an experience that goes from chat to voice to video to reassure them.
