IVR Blast is a combination of IVR and Call Blast services. With this system, a company can broadcast pre-recorded voice messages to many prospective customers. For example, when customers receive a call from their mobile operator promoting various offers and products, they interact using a pre-programmed voice. In addition, customer responses can be captured using voice to text from Google Voice.
This technology lets you store customer responses in CSV format, which then becomes data that helps the relevant team follow up.
This technology can improve efficiency and maximize reach.
What are the features of IVR Blast?
- Efficient campaign scheduling.
The IVR Blast service makes it possible to run campaigns simultaneously, and supervisors can efficiently monitor and operate those campaigns from a single dashboard.
2. Get information about customers who are not interested.
With the IVR Blast feature, the system can help filter out customers who are not interested. Because the system works automatically, there is no more manual data filtering.
3. Automatic Email Reports
One of the IVR Blast facilities is automatic result reports by email. With this feature, your team can learn about campaign updates through email
4. Speech to text or Text to Speech from Google Voice
With Google’s Artificial Intelligence technology, which can recognize human speech and convert it to text and vice versa, it is easier for customers to answer each question asked, and they do not need to press keypad buttons on their smartphone to respond to each question.
5. Pay as you use
With this system we can set the time needed to interact with customers. You only pay for the conversations that actually took place with customers.
