The 3CX predictive dialer is one of the features available in the Professional and Enterprise editions of 3CX.
The purpose of the predictive dialer is to help a call center place outgoing calls automatically and, once connected to a customer, automatically connect the call to an available agent.
This way the call center saves time compared to traditional calling and, according to surveys, can improve agent performance.
How do you build a call flow design? With the Call Flow Designer application and its graphical interface, a call flow can be built and customized to your needs
The 3CX predictive dialer can easily be built visually with a little C# programming. Besides connecting to a database, the predictive dialer can also connect to a REST API to get phone numbers and dial them.
The call result status (doMakeCall) is sent back to the CRM data using a REST API function, so numbers that have already been called will not be called again.
