Migrating traditional telephony to VoIP at Pertamina PDSI is a very heavy and difficult task if it is not handled properly, especially in keeping the Hunting numbers, Direct Numbers, and IVR intact.
Recently Solusipbx, in collaboration with TelkomTelstra, successfully implemented the move from an old phone system that still used ISDN to 3CX Unified Communications at PERTAMINA DRILLING.
Besides the ISDN infrastructure having reached end of life and no longer being supported by Telkom Indonesia, cost savings were also their main concern, because the 3CX phone system can handle communication and collaboration over VoIP without using office call credit!
With the move to the new system, migrating traditional telephony to VoIP at Pertamina PDSI will provide better communication services. This is especially true as the 3CX system in use strongly supports operations and the productivity of employees who must take turns working from home (Work From Home) because of the COVID-19 pandemic.
With the 3CX system, they can still access their extensions using smartphones (Android, iOS), tablets, or web browsers such as Chrome, Firefox, and Edge over an internet connection equipped with an SSL certificate that secures the communication system. Corporate contact management in the 3CX system also makes it easy for employees to place both internal and external calls.
