Wallboard Dimension is a modern wallboard solution integrated directly with 3CX to display call center data in real time. Therefore, supervisors and management can monitor queue performance, agents, and key KPIs faster. In addition, the advanced custom wallboard features provide more flexibility than the standard wallboard built into 3CX.
📊 What Is Wallboard Dimension?
Wallboard Dimension is a platform designed to display call center operational information visually, especially for organizations that use the 3CX Phone System. This platform helps visualize KPI (Key Performance Indicators) data such as:
✔ Number of incoming/outgoing calls
✔ Number of calls currently in queue
✔ Average Wait Time
✔ Number of active agents
✔ Service level
✔ Real-time SLA
✔ And other custom metrics as needed
Integration with the 3CX API lets Wallboard Dimension pull real-time data without manual export/import. The result? Information straight from the PBX is shown instantly on the wallboard screen, which can be mounted on a large office monitor or shared to team dashboards.
🔌 Integration with 3CX
Wallboard Dimension integrates with 3CX through the official 3CX API, which lets the wallboard system:
🔹 Pull queue and agent status data directly
🔹 Show real-time metrics with automatic refresh
🔹 Set triggers and alerts based on certain thresholds
🔹 Customize the display to the team’s needs
Because the connection uses the API, this integration is stable, secure, and does not disrupt the main 3CX operation.
🚀 Wallboard Dimension’s Standout Features
Wallboard Dimension does not just display numbers. It offers advanced custom wallboard features, including:
🔹 1. Custom Dashboard (Drag & Drop)
Users can:
✨ Arrange their own widget layout
✨ Decide which variables to display
✨ Save layouts for different teams
This means dashboards can be made different for:
🏆 Supervisors
📞 Agents
📊 GM / Management
🔹 2. Multi Source Data
Not only data from 3CX: this platform can combine other sources such as:
✔ CRM (e.g. Kommo, Salesforce)
✔ Ticketing system
✔ Performance spreadsheets
✔ Other custom-built data
🔹 3. Alert & Threshold
Set automatic alerts:
📢 Notification when a queue is overloaded
📈 Warning if the service level drops
🟡 Highlight when a KPI is off target
This is very useful so the team can respond quickly to important situations without delay.
🔹 4. Attractive Visualization
Wallboard Dimension supports various types of graphical display, such as:
📊 Bar chart
📈 Line chart
📍 Gauge
📋 Heatmap
🖼️ Slide layout for large screen display
A dynamic display makes information easier to understand, even from a distance.
🔹 5. Role-Based View
Access can be set by role:
👨💼 Supervisor: sees full detail and trends
👩💻 Agent: focuses on personal tasks and performance
📊 Management: high-level KPIs and long-term trends
🔹 6. Historical Data & Reporting
Not only real-time: data can be stored for:
📅 Weekly/monthly reports
📈 Trend analysis
🧠 Team performance evaluation
It becomes a sharper decision-making tool.
💡 Benefits for Call Center Operations
With these advanced features, Wallboard Dimension offers many benefits:
✔ Improves team response
✔ Speeds up decision making
✔ Reduces customer wait time
✔ Visualizes team performance clearly
✔ Boosts motivation with transparent KPIs
🧩 Who Is Wallboard Dimension Right For?
This wallboard is ideal for:
📞 Busy call centers with many queues
📊 Supervisors & Managers who need real-time insight
📈 Companies that want to measure KPIs accurately
💼 Teams that want a customizable dashboard display without coding
