In a call center or telemarketing system, a standard wallboard is not enough to dig out real-time information. Solusipbx, in cooperation with VoipTools, offers a Competitive Wallboard solution that can be used to monitor agents on duty, create a competitive spirit among agents, and show agents the targets they need to reach in real time. Set daily and monthly quotas so that call center managers can monitor their agents’ activity.
Benefits of this wallboard display:
- Improve Agent Performance
- Managers and agents can see directly who has met the daily or weekly quota
- Increase sales
- Increase sales by motivating agents to be more productive.
- Improve Accountability
- Because managers and agents can see call statistics in detail, it is easy to see who the best performers are and who are not.
Wallboard Grid parameter settings
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