Call center software covers inbound and outbound call services such as customer service, contact center, and telemarketing.
3CX Call Center is one of the IP PBX features that provides advanced call center software for your needs.
With this feature, the whole system runs automatically. The features we provide include:
- Click to dial from the web browser with the plugin available for Google Chrome.
- Advanced queues, with various options for distributing incoming calls.
- Reporting with analysis and SLA
- Call center queue reports
- Barge IN / Listen IN / Whisper
- API available for integration with almost any CRM
- Integrated with LDAP/ODBC
- Phonebook synchronized with Microsoft Exchange
- Real-time queue monitoring
- Wallboard
- Switchboard
- Fast call recording search
- Support for external agents
- Callback feature when the queue is full
- Integration with popular CRMs: Microsoft Dynamics, Salesforce, Vtiger, and more
- SLA alerts and reports.
With the features above, every call center activity can be covered.
