3CX Reporting 2.0 with Grafana & Power BI Support aims to transform analytics on this platform. Although still in development, this new feature promises more advanced call metrics and statistics, giving businesses deeper insight into their operational efficiency.
Also read: Optimize Telemarketing Performance with Sipcaller.com & 3CX
Key Developments
3CX Reporting 2.0 is a significant improvement with a more intuitive user interface, detailed reports and better customization, integration with other tools, real-time data analysis, automatic scheduling, attractive data visualization, and multichannel reporting support, which overall helps organizations analyze and improve communication performance and create a better customer experience.
This involves capturing CDR records, post-processing them, and storing the data in summary format as Business-Intelligence-ready tables to enable in-depth reporting through reporting solutions such as Grafana or Power BI. These templates will include the current report layouts, now with charts as well, along with new views and reports. Examples of these reports will include:
Peak time report (Answered / Unanswered) – PowerBI Visual
Call distribution by time (Outbound / Inbound) – PowerBI Visual
Peak time gauge – Grafana Visual
source: https://www.3cx.com/blog/releases/improved-reporting/
The development team estimates that the beta version of Reporting 2.0 will be available in January 2025, marking a significant step forward in 3CX’s analytics capabilities. Users can look forward to this improvement as they prepare to gain better operational insight in the coming year.
Conclusion
Reporting 2.0 in 3CX will improve analytics with a better CDR format, in-depth metrics, and BI integration. Users will get better report templates and data security, helping businesses optimize communication.
