3CX Solutions for Media & Telecommunications

A scalable phone system connected to your ticketing and monitoring, with field crews reachable on their mobiles.

✓3CX and custom development by SolusiPBX

Media companies, internet providers and telecom businesses face call spikes during broadcasts, promos or service outages, and their crews work from many locations. SolusiPBX helps build a flexible, easily scalable 3CX-based communication system connected to your operational systems.

Common problems

Call spikes during promos or outages

Call volume jumps suddenly and the old system's capacity is not enough.

Crews and reporters are always on the move

Field teams are hard to reach on desk phones or the office number.

Outage reports are hard to track

Customer calls are not connected to the ticketing system or NOC team.

Many numbers and lines to manage

Numbers, trunks and capacity are managed manually and separately.

Line quality and cost are not monitored

It is hard to tell which lines are busy, faulty or wasteful.

Solutions with 3CX

Cloud PBX that scales easily

Agent and channel capacity can grow with spikes, without heavy hardware investment.

SIP trunks with flexible capacity

Phone lines can be adjusted to incoming and outgoing call volume.

Softphone for field crews

Reporters and technical teams take calls on mobile using their office extension.

Omni-channel call center

Phone and messaging channels can be managed in one customer service flow.

Custom development by SolusiPBX

Beyond standard 3CX configuration, SolusiPBX can tailor the system to your workflow:

3CX integration with ticketing, billing or CRM systems through APIs.
Monitoring dashboards with Grafana and SQL to watch calls, queues and capacity.
AI call transcription and analytics to improve service quality.
WhatsApp Business and other channel integration so all messages arrive in one view.

Let's discuss your Media & Telecom needs

Tell us about your current phone system and workflows. The SolusiPBX team will help design the 3CX solution and custom development that fits best.

Frequently asked questions (FAQ)

Can the system scale when calls spike?

Yes. Agent, channel and SIP trunk capacity can be added step by step as needed, including for peak periods.

Can calls connect to our ticketing system or NOC?

Yes, through API integration, so calls and outage reports are logged in the ticketing system you use.

Can field crews use mobile phones as extensions?

Yes. With the 3CX softphone, a mobile works as an office extension wherever the crew is.

Is real-time call monitoring available?

Yes. We can set up custom dashboards and wallboards, including with Grafana, to monitor calls and queues.

Can you provide SIP trunks as well?

Yes. SolusiPBX provides SIP trunk services that can be combined with a 3CX system to match your capacity needs.