Omni channel call center

Omnichannel is a platform that consolidates communication channels from various social media, email, and phone services into a single system. Kommo is an omnichannel social media application designed to manage customer conversations from a unified interface. Beyond chat-based interactions, Kommo unifies nearly all corporate communications into one platform, including email and telephony.

For sales teams, visibility into leads is crucial for monitoring sales progress. With an omnichannel platform, tracking every prospective buyer becomes effortless.

Kommo Pipeline

The Pipeline feature simplifies customer categorization by department. In addition to routing inquiries directly to the relevant team, this optimizes customer interaction time for greater efficiency.

Sales Bot

Process automation is crucial to optimizing agent productivity, driving both effectiveness and efficiency. Kommo provides powerful no-code automation features. Here is what you can automate with Kommo:

  • Automated Greetings: Instantly reply as soon as a customer reaches out via chat.

  • Interactive Menus: Guide customers through options to collect initial details and route inquiries automatically.

  • Task Reminders: Generate and assign follow-up tasks to keep teams on track.

  • Automated Re-engagement: Trigger follow-up messages after a specified period of client inactivity.

Whatsapp Lite

Unlike WhatsApp Business API, which charges per conversation, WhatsApp Lite incurs no conversation fees—allowing you to send and receive messages completely free of charge.

How does this work?

  • Simply prepare a WhatsApp Business number to connect to Kommo via smartphone.
  • Scan the QR code provided by Kommo using your smartphone to immediately send and receive messages directly within the Kommo application.

Omni Channel

A variety of ready-to-use integration channels are available, including:

  • Whatsapp
  • Instagram
  • FB Messenger
  • Telegram
  • Slack
  • Skype
  • Wechat
  • Google Business Messages
  • Viber
  • 3CX 
  • Email

Why Choose Us?

  • Over 10+ years of experience in Telecommunications and Call Center solutions.
  • Official pricing packages sourced directly from Kommo.
  • Telephony solutions using your existing phone numbers, seamlessly integrated into Kommo.
  • Free integrations: Standard social media channels, telephony (3CX), and email.
  • Advanced integration capabilities connecting Kommo with applications such as WhatsApp Business API / Green Tick.

 

Contact Us

If you have further questions, please contact us here.

Hubungi Kami