Softphone for Android, iOS, and WebRTC
Softphone for Android, iOS, and WebRTC enables users to make and receive business calls from anywhere without physical phone devices. Through mobile applications on smartphones or browser-based softphones (WebRTC) on laptops or PCs, users can enjoy a full suite of features including voice and video calls, chat, presence status, call transfer, and CRM integration—with stable and secure audio quality. This solution is ideal for mobile teams, remote workers, and customer service teams that require high flexibility with a professional communication system.
What is 3CX Softphone?
3CX Softphone is a software-based phone application that enables users to make voice calls (VoIP) directly from a Windows computer (as well as through mobile and web applications on other devices). With a softphone, all enterprise phone capabilities can be accessed without dedicated hardware—requiring only a PC/laptop, an internet connection, and a headset.
Voice Calls
Make and receive calls directly from the app without physical phone devices. Easy-to-use dialer and call log interface. Supports basic functions such as call transfer, hold, mute, and voicemail.
Present Status
The BLF (Busy Lamp Field) feature allows you to view real-time status of colleagues (e.g., in a call, available, busy). Simplifies team coordination and ensures accurate call routing.
Contact & CRM Integration
Integrates with internal directories, Microsoft 365, or CRM. Add contacts directly from the call screen. View contact profiles (CRM) during incoming calls or when dialing.
Smart Dialing (Hotkeys & Clipboard)
Use hotkeys to open the dialer, answer, decline, or transfer calls. Copy-to-dial feature from the clipboard—simply highlight a number and call directly.
Advanced Call Management
Call control from the team tab: barge-in, whisper, transfer, park, record, and monitor calls. View ongoing calls by other teams for supervision.
Abandoned Call Tracking & Management
Filter missed / abandoned calls. Mark call status: pending, in progress, or resolved. Quick actions: callback, add to contacts, or chat after call.
ime Status & Call Forwarding
Set temporary status (available / away / DND) with a timer. Create call forwarding rules based on your status.
Device & Headset Integration
Softphones support various headsets (including API support for specific devices like Poly). Call controls directly from headset: answer, end call, hold, mute, etc.
Easy Sync & Deployment
Softphone applications support auto-provisioning from the 3CX console, eliminating the need for lengthy manual setup. Log in with your 3CX credentials and start using it right away.