Wallboard Dimension is a modern wallboard solution that integrates directly with 3CX to display real-time call center data. As a result, supervisors and management can monitor queue performance, agent performance, and key KPIs more quickly. In addition, its advanced custom wallboard features offer greater flexibility than the standard wallboard included with 3CX.
📊 What Is Wallboard Dimension?
Wallboard Dimension is a platform designed to visually display call center operational information, specifically for organizations using the 3CX Phone System. This platform helps visualizeKPI(Key Performance Indicator) data such as:
✔ Number of incoming/outgoing calls
✔ Number of calls in the queue
✔ Average wait time
✔ Number of active agents
✔ Service level
✔ Real-time SLA
✔ And other custom metrics as needed
Integration with the 3CX API enables Wallboard Dimension to retrieve real-time data without the need for manual export or import. The result? Information directly from the PBX is instantly displayed on the wallboard screen, which can be mounted on a large office monitor or shared with the team’s dashboard.
🔌 Integration with 3CX
The integration of Wallboard Dimension with 3CX is carried out via the official 3CX API, which enables the wallboard system to:
🔹 View real-time queue data and agent status
🔹 Display real-time metrics with automatic refresh
🔹 Set triggers and alerts based on specific thresholds
🔹 Customize the interface to suit your team’s needs
Because the connection uses an API, this integration is stable, secure, and does not interfere with 3CX’s core operations.
🚀 Key Features of Wallboard Dimension
Wallboard Dimension does more than just display numbers—it offers advanced custom wallboard features, including:
🔹 1. Custom Dashboard (Drag & Drop)
Users can:
✨ Customize the widget layout
✨ Choose which variables to display
✨ Save layouts for different teams
This means that different dashboards can be created for:
🏆 Supervisors
📞 Agents
📊 GM / Management
🔹 2. Multi-Source Data
It’s not just data from 3CX—this platform can integrate with other sources such as:
✔ CRM (e.g.,Kommo, Salesforce)
✔ Ticketing system
✔ Performance spreadsheets
✔ Other custom-built data
🔹 3. Alerts & Thresholds
Set up automatic alerts:
📢 Notifications when the queue is overloaded
📈 Alerts if service levels drop
🟡 Highlights when KPIs are outside the target range
This is extremely useful for ensuring that the team can respond quickly to critical situations without delay.
🔹 4. Engaging Visuals
Wallboard Dimension supports various types of graphical displays, such as:
📊 Bar chart
📈 Line chart
📍 Gauge
📋 Heatmap
🖼️ Slide layout for large screens
The dynamic display makes the information easier to understand, even from a distance.
🔹 5. Role-Based View
Access can be configured based on role:
👨💼 Supervisor — view full details and trends
👩💻 Agent — focus on tasks and personal performance
📊 Management — high-level KPIs and long-term trends
🔹 6. Historical Data & Reporting
Not just real-time—data can be saved for:
📅 Weekly/monthly reports
📈 Trend analysis
🧠 Team performance evaluation
Become a sharper decision-maker.
💡 Benefits for Call Center Operations
With these advanced features, Wallboard Dimension offers many benefits:
✔ Improve team responsiveness
✔ Speed up decision-making
✔ Reduce customer wait times
✔ Clearly visualize team performance
✔ Boost motivation with transparent KPIs
🧩 Who Is Wallboard Dimension Best For?
This wallboard is ideal for:
📞 Call centers with long wait times
📊 Supervisors & managers who need real-time insights
📈 Companies that want to accurately measure KPIs
💼 Teams that want to customize their dashboards without coding
