Cloud PBX for SMBs

Enhance Your Business Professionalism with a Modern Cloud Phone System

At Solusipbx, we offer a Cloud PBX service for SMBs (Small and Medium-sized Businesses) starting at Rp. 50,000, based on 3CX multi-tenant infrastructure. This solution is specifically designed for businesses that need world-class phone system reliability without the hassle of managing their own servers.

With a multi-tenant system, each company (tenant) gets a securely isolated instance that runs on a cloud platform optimized by our team of experts.


The Benefits of SMB Cloud PBX Architecture

This system offers the perfect balance between performance and cost.

  • Secure Data Isolation: Although they are part of a single host system, data, users, and configurations across companies (tenants) remain completely separate and secure.

  • Instant Deployment: No need to wait for a lengthy server installation process. Your Cloud PBX account is ready to use in minutes.

  • More Competitive Pricing: Sharing core infrastructure means lower operating costs, which we pass on in the form of highly affordable pricing plans for small and medium-sized businesses.

  • Zero Maintenance: We handle system updates, security, and backups. You can focus on your business communications.


Why choose a Cloud PBX for SMBs?

We have optimized 3CX Multi-tenant to suit the characteristics of networks in Indonesia:

  1. High Availability: Our servers are configured with high redundancy to ensure your business stays up and running.

  2. Clear Voice Quality: Codec optimization ensures stable audio even over a standard internet connection.

  3. Local Trunk Support: Easily connects to local SIP trunk providers (Telkom, Indosat, XL, etc.).

  4. Self-Service Dashboard: Even though it’s a multi-tenant system, you still have access to a dashboard where you can manage users and features on your own.


Basic features

📞Phone System 

  • Internal extensions & free calls between employees

  • Incoming & outgoing calls (DID Number)

  • Transfer calls, put calls on hold, and forward voicemails to email

  • Chat Between Extensions

  • Web Meeting (Shared)

  • PC, Web, and Mobile Softphones (Android / iOS)

🧭 Automatic Call Routing

  • IVR / Auto Attendant

  • Call Groups & Call Forwarding

  • Automatic working hours & holidays

  • Failover call to a mobile phone when there are internet issues

📇 Centralized Phone Book

  • Company directory (central directory)

  • A single point of contact for the entire team

  • Automatically syncs with softphones and IP phones

  • Quick search for names & numbers

  • Reduce misdials and dialing errors

 

🎧 Basic Customer Service, Sales, and Telemarketing

  • Call Queue & Phone Queue

  • Call Recording (optional)

  • Monitoring agent & call history

  • Ideal for customer service and sales teams

📊 Monitoring & Control

  • Self-service admin dashboard

  • Call history & reports

  • Real-time call monitoring

  • Easy to manage without an in-house IT team

🌐 Integrated SIP Trunk

  • Support for local SIP trunks (Telkom, Indosat, XL, etc.)

  • Clear and stable sound quality

  • High-availability server

  • Isolated and secure tenant data