Omni-channel call center

Omni-channel is a platform that integrates communication channels from various social media platforms, email, and phone into a single system. Kommo is an omni-channel social media app that allows you to manage conversations with customers using a single platform. It handles not only chat-based conversations but also integrates nearly all of a company’s communication channels into one, including email and phone calls.

For the sales team, visibility into leads is crucial for monitoring sales progress. With an omnichannel approach, monitoring each potential customer becomes very easy.

Kommo Pipeline

The Pipeline feature will make it easier to categorize customers by department. In addition to directing customers directly to the relevant department, this will help customers save time.

Sales bot

System automation is considered essential for optimizing agent workflows to make them more effective and efficient. Kommo offers automation features without the need for coding. What can be automated with Kommo? 

  • Greeting: an automated response when a customer initiates a chat. 
  • Guide customers to select from the available menu options and provide preliminary information. 
  • Performing the necessary tasks as a reminder.

Follow up with clients after there has been no activity for a certain period of time.

WhatsApp Lite

Using WhatsApp Lite is different from using the WhatsApp Business API, where you’re charged for every conversation; with WhatsApp Lite, every conversation is free—you don’t have to pay a single cent.

How can this be done?

  • All you need to do is set up a WhatsApp Business account, which will then be linked to Kommo via your smartphone.
  • Scan the QR code provided by Kommo using your smartphone, and you can immediately send and receive messages from the Kommo app

Omni-Channel

We offer a variety of integration channels that are ready to use, including

  • WhatsApp
  • Instagram
  • Facebook Messenger
  • Telegram
  • Slack
  • Skype
  • WeChat
  • Google Business Messages
  • Viber
  • 3CX 
  • Email

Why Us?

  • Over 10 years of experience in the telecommunications and call center industries.
  • The pricing packages we offer are official from Kommo. 
  • We can provide telephony solutions using existing numbers that can be integrated into the Kommo app.
  • Free integration: Standard social media, telephony (3CX), and email.
  • Can integrate Komo with applications such as the WhatsApp Business API and Greentick.

Contact us

If you have any further questions, please Contact us here